Contract Associate

Company Name:
Atrion Networking Corporation
Maintains Vendor Relationships as they relate to support contracts between client and the vendor or client and Atrion. These include hardware support contracts as well as Atrion service contracts of all levels. Coordinates with new business sales team to ensure maintenance contracts are processed properly for management throughout the lifecycle of the client.
Include the following. Other duties may be assigned:
Associate Level
Respond and coordinate all emails to the team inbox including:
Process all RMAs working with Support Center Service Level Managers (SLMs)
Create and manage all OIPs
Manage all vendor price list updates
Manage creation of monthly renewal lists
Manage Rebates through Cisco PMC tool
Manage Reports for Managed
Coordinate all support take - over projects
Process all vendor direct quote requests
Specialist Level
Collaborate with the sales team to generate maintenance contract pricing for renewing contracts and new take on contracts by utilizing the pricing and quoting tools both in house and with our vendors.
Assist team in the maintenance contract renewal process by providing initial renewal data to the sales team 60 to 90 days in advance of the contract end date. Then, process revisions and/or changes to contract pricing as needed during the client review process.
Generates and develops maintenance contract proposals that the sales team will deliver to the customer with all required documents/exhibits/agreements; 30-45 days prior to renewal to allow adequate time (30 days) for payment and processing before expiration date.
Sends out budgetary reminders to active maintenance clients via their sales team when requested.
Maintains all historical and up to date contract information in Asset database to ensure that the contract information flows efficiently from presales/sales to fulfillment, support and finance; working with support and finance to resolve contract related problems/questions/changes.
Identify and pursue additional sales opportunities from current or proposed contracts (up-sell) by managing discounts, using End of Life lists, and working with the Solution Architecture team.
Work with other groups in the company to ensure the accuracy of work flow.
Conduct regular account review meetings with assigned Account Executive regarding asset management and contract renewal status for active accounts.

Up-to-date knowledge of systems necessary to perform duties and responsibilities
May be called upon to be involved in updates, changes, testing, or new implementations of system tools.
0-2 years of related experience. (2-7 years of experience for Specialist level)
Proficient proven knowledge of Microsoft Office Suite - MSWord, MSExcel, required
Knowledge of IT contracts and the details involved in hardware, software and SaaS licensing and professional services engagements preferred.
Thorough understanding of the meaning of proposal and/or contractual language.
Must be goal, process and detail oriented.
Experience in technology asset management tools a big plus.
Excellent written, verbal, analytical and organizational skills and strong interpersonal and collaborative skills.
Possesses high energy level and ability to learn, adopt and build relationships.
Excellent time management skills, be able to work on multiple engagements at a time that require review, preparation and follow-up.
Be able to work efficiently in a fast-paced, demanding environment while effectively meeting tight deadlines.
Bachelor's degree in Information Technology, Business, Finance, Legal or related fields highly desirable
Technical knowledge of Cisco, VMWare, Microsoft, APC, and / or other network technologies and architecture preferred
1. Multitask - ability to manage multiple projects and priorities being driven by various functional areas.
2. Adapt Quickly - able to manage expectations and quickly adjust to changing priorities throughout different levels of the organization.
3. Work independently, and as part of an interdependent team, efficiently in fast paced environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to walk; sit; use hands to finger, handle or feel; and talk or hear. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Date: 2014-03-01
Country: US
State: RI
City: Warwick
Postal Code: 02886

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