Customer Care Agent
5.
0 Warwick, RI Warwick, RI Full-time Full-time $20.
02 - $24.
11 an hour $20.
02 - $24.
11 an hour 1 day ago 1 day ago 1 day ago Overview:
Under limited supervision of the Manager, Customer Experience, this position will leverage technology to deliver an exceptional customer experience across multiple touchpoints.
The incumbent plays a critical role in customers' overall experience by providing high visibility identifying, receiving, and resolving client issues and opportunities with follow-through, precision, and determination to add value at every service opportunity.
Essential Duties And Responsibilities Include the following.
Other duties may be assigned.
Utilize technology to provide guidance, resolve issues, and deliver exceptional customer experience through in-person terminal engagement and via digital channels Monitor communication channels to capture and quickly respond to customer service inquiries in real time, including email, website, chat, social media, text Prepare and send written communication to customers via email, web, social media, and live chat; Take over communication with a customer when Chatbot feature is not providing satisfactory assistance Resolve customer complaints, issues and/or other related concerns with a sense of urgency and effective problem resolution through customer recovery programs Utilize Customer Relationship Management software to document customer concerns, preferences, and feedback for providing management improvement concepts Identify customer data trends and make recommendations to continuously improve customer experience Leverage social media to identify opportunities for random acts of kindness Assist with customer data reporting through centralized knowledge database Perform other related tasks as assigned or required
Qualifications:
The following requirements list the minimum education/training/experience required to qualify for this job.
An equivalent combination of education and/or experience may be required.
Preferred requirements to apply for role of Customer Care Agent are:
High school diploma or equivalent 2-4 years customer service related experience Multi-lingual preferred Strong customer orientation with excellent customer service skills Knowledge of social media applications and practices Job Type:
Full-time Pay:
$20.
02 - $24.
11 per hour Expected hours:
45 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Work Location:
Hybrid remote in Warwick, RI 02886.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Warwick, RI Warwick, RI Full-time Full-time $20.
02 - $24.
11 an hour $20.
02 - $24.
11 an hour 1 day ago 1 day ago 1 day ago Overview:
Under limited supervision of the Manager, Customer Experience, this position will leverage technology to deliver an exceptional customer experience across multiple touchpoints.
The incumbent plays a critical role in customers' overall experience by providing high visibility identifying, receiving, and resolving client issues and opportunities with follow-through, precision, and determination to add value at every service opportunity.
Essential Duties And Responsibilities Include the following.
Other duties may be assigned.
Utilize technology to provide guidance, resolve issues, and deliver exceptional customer experience through in-person terminal engagement and via digital channels Monitor communication channels to capture and quickly respond to customer service inquiries in real time, including email, website, chat, social media, text Prepare and send written communication to customers via email, web, social media, and live chat; Take over communication with a customer when Chatbot feature is not providing satisfactory assistance Resolve customer complaints, issues and/or other related concerns with a sense of urgency and effective problem resolution through customer recovery programs Utilize Customer Relationship Management software to document customer concerns, preferences, and feedback for providing management improvement concepts Identify customer data trends and make recommendations to continuously improve customer experience Leverage social media to identify opportunities for random acts of kindness Assist with customer data reporting through centralized knowledge database Perform other related tasks as assigned or required
Qualifications:
The following requirements list the minimum education/training/experience required to qualify for this job.
An equivalent combination of education and/or experience may be required.
Preferred requirements to apply for role of Customer Care Agent are:
High school diploma or equivalent 2-4 years customer service related experience Multi-lingual preferred Strong customer orientation with excellent customer service skills Knowledge of social media applications and practices Job Type:
Full-time Pay:
$20.
02 - $24.
11 per hour Expected hours:
45 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Work Location:
Hybrid remote in Warwick, RI 02886.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
