PC Technician
Company Name:
Atrion Networking Corporation
About Atrion
Atrion is one of the fastest growing companies in New England, recognized as number One (1) on the list of Best Places to Work in Rhode Island in 2014, winner of the prestigious Business Excellence award and an Inc. 5000 company coming off of a record breaking year with a goal to double in size in the next two years. We are one of the most respected and trusted information technology advisors in the northeast, providing Data Center Infrastructure products, Enterprise Software and Consulting, and Cloud & Managed services to mid-market and enterprise customers since 1983.
Why Work for Atrion?
At Atrion we pride ourselves on the caliber of our people and finding the best person for the role is a daunting undertaking because our standards are so high. Working with the industries best and brightest your growth will be limited only by your desire and aptitude to learn. We pride ourselves on providing our employees with what we like to call Career Equity a combination of experience and learning that will advance your career value well beyond that of the years you work here.
With over 25 years in business Atrion is no startup company but we have a very entrepreneurial spirit and culture. Our employees consider themselves part of a family and truly have an impact on the success of our company and as such are dedicated and committed to providing the ultimate client experience. Our corporate Mission is to Improve the Lives of Others that goes for our employees as well as our clients.
Windows 7, Windows 8, Microsoft Office, Active Directory, Remote Desktop, desktop, laptop, peripherals, printers, LAN
Perform on-site analysis, diagnosis, and resolution of end-user devices, and recommend and implement corrective solutions, as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software in order to deliver required end-user support service levels.
Experience with Active Directory and group policies are a plus
Collaborate with engineers/network administrators to ensure efficient operation of the company's desktop computing environment.
Work with team to perform IP address and Active Directory changes on devices utilizing scripts or other tools.
Where required, administer and resolve end user device incidents, problems and changes.
Receive and respond to incoming calls, SMS, and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and changes requests.
Work with third-party support and device equipment vendors as necessary.
Educational/Experience Background
o B.A./B.S. or As. in related area
o 2-5 years of experience
o MCSE/MCP certification is a plus
o COMPTIA A
certification is a plus.
Technical Skills
o Hands-on hardware troubleshooting experience.
o Working technical knowledge of current protocols, operating systems, and standards.
o Ability to operate tools, components, and peripheral accessories.
o Able to read and understand technical manuals, procedural documentation, and OEM guides.
o Ability to conduct research into PC issues and products as required.
o Effective interpersonal skills and relationship-building skills.
o Strong written and oral communication skills.
o Ability to present ideas in user-friendly language.
o Analytical and problem-solving abilities, with keen attention to detail.
o Experience working in a team-oriented, collaborative environment.
o Strong customer-service orientation.
o Must have high integrity and a strong work ethic.
Language and Writing Skills
o Ability to correspond with professional articulate manner.
o Ability to document procedures and implementation plans.
o Ability to provide proper documentation to ticketing system.
Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Physical Requirements of this role may include the ability to lift up to fifty (50) pounds. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is often required to stand, walk, reach with arms and hands, stage configure and transport equipment, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Atrion is an affirmative action equal opportunity employer. Estimated Salary: $20 to $28 per hour based on qualifications.
Atrion Networking Corporation
About Atrion
Atrion is one of the fastest growing companies in New England, recognized as number One (1) on the list of Best Places to Work in Rhode Island in 2014, winner of the prestigious Business Excellence award and an Inc. 5000 company coming off of a record breaking year with a goal to double in size in the next two years. We are one of the most respected and trusted information technology advisors in the northeast, providing Data Center Infrastructure products, Enterprise Software and Consulting, and Cloud & Managed services to mid-market and enterprise customers since 1983.
Why Work for Atrion?
At Atrion we pride ourselves on the caliber of our people and finding the best person for the role is a daunting undertaking because our standards are so high. Working with the industries best and brightest your growth will be limited only by your desire and aptitude to learn. We pride ourselves on providing our employees with what we like to call Career Equity a combination of experience and learning that will advance your career value well beyond that of the years you work here.
With over 25 years in business Atrion is no startup company but we have a very entrepreneurial spirit and culture. Our employees consider themselves part of a family and truly have an impact on the success of our company and as such are dedicated and committed to providing the ultimate client experience. Our corporate Mission is to Improve the Lives of Others that goes for our employees as well as our clients.
Windows 7, Windows 8, Microsoft Office, Active Directory, Remote Desktop, desktop, laptop, peripherals, printers, LAN
Perform on-site analysis, diagnosis, and resolution of end-user devices, and recommend and implement corrective solutions, as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software in order to deliver required end-user support service levels.
Experience with Active Directory and group policies are a plus
Collaborate with engineers/network administrators to ensure efficient operation of the company's desktop computing environment.
Work with team to perform IP address and Active Directory changes on devices utilizing scripts or other tools.
Where required, administer and resolve end user device incidents, problems and changes.
Receive and respond to incoming calls, SMS, and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and changes requests.
Work with third-party support and device equipment vendors as necessary.
Educational/Experience Background
o B.A./B.S. or As. in related area
o 2-5 years of experience
o MCSE/MCP certification is a plus
o COMPTIA A
certification is a plus.
Technical Skills
o Hands-on hardware troubleshooting experience.
o Working technical knowledge of current protocols, operating systems, and standards.
o Ability to operate tools, components, and peripheral accessories.
o Able to read and understand technical manuals, procedural documentation, and OEM guides.
o Ability to conduct research into PC issues and products as required.
o Effective interpersonal skills and relationship-building skills.
o Strong written and oral communication skills.
o Ability to present ideas in user-friendly language.
o Analytical and problem-solving abilities, with keen attention to detail.
o Experience working in a team-oriented, collaborative environment.
o Strong customer-service orientation.
o Must have high integrity and a strong work ethic.
Language and Writing Skills
o Ability to correspond with professional articulate manner.
o Ability to document procedures and implementation plans.
o Ability to provide proper documentation to ticketing system.
Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Physical Requirements of this role may include the ability to lift up to fifty (50) pounds. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is often required to stand, walk, reach with arms and hands, stage configure and transport equipment, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Atrion is an affirmative action equal opportunity employer. Estimated Salary: $20 to $28 per hour based on qualifications.
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